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Do I have to be registered to place an order?
No, shopping as a guest on the website is possible.
What is the payment method?
Payment for the products is made upon receiving of the products (cash on delivery).
How will I receive the products and how much does it cost to ship them?
The method of delivery and its price depends on the courier you have chosen.
- Econt: delivery to office - BGN 8.00; delivery to address - BGN 10.90
- Speedy: delivery to office - determined by the courier's tariff; delivery to address - determined by the courier's tariff.
How will I receive confirmation of a successful order?
After finalizing the order, you automatically receive an email confirming the purchase. If you do not receive an email, please check the SPAM section!
How do I confirm my order?
One of our employees will contact you on the phone/e-mail you specified, to confirm the order! In case the order is not confirmed within 24 hours from the moment we tried to contact you, the Seller has the right to cancel it!
Can I cancel my order?
You can cancel an outstanding order by contacting us through the contact form on the site.
How do I know if the product I want to order is right for me?
You'll find a size chart on most products' pages. The measurements shown in the table are measured by us and are different for each product. If you have any further questions, please do not hesitate to contact us.
Can I return the ordered products?
According to our "General Terms and Conditions", ordered products can be returned in the condition in which they were received (without signs of use, with all labels and accompanying documents), within 14 days from the date of receiving.
For more information see here.
Return conditions:
You must return the products in their original packaging, the products must be unworn, undamaged, with all tags, accessories, etc. We advise you to try on the purchased products without removing the labels, as they may be damaged or lost. Please note that a product returned without a tag cannot be released for resale.
How long can I return a product?
You can return products within 14 days from the date of receiving.
When will I be refunded?
As soon as we receive the return, we will refund the corresponding amount to the account you specified.
After transfer from our side, the amount will be available within 2-3 working days, according to your bank's policy.
How do I get a Private Collection access code?
To get a code to access the collection, you must be a registered user of the site and have at least 10 completed orders.